FAQ's

Yes, we have a minimum order value of $1,500 CAD. Because our cabinetry is made-to-order and tailored to each customer’s specifications, this helps cover the unique materials, finishes, and set-up costs.

You can select your style and finish preferences directly in your cart when creating your cabinetry order. All our cabinet products are compatible with all styles and finishes, so you can make changes at any time during the ordering process without any compatibility issues.

Our cabinetry comes fully assembled and is designed to be easy to install (e.g. adjustable legs), so it is feasible to install it yourself if you are handy.

We do not offer installation services in house. However, we have a trusted network of trade professionals and are happy to connect you with the right expert(s). If you’re unsure where to begin, feel free to contact us for guidance.

If you're an installer who has worked with PALET cabinetry and would like to join our network, please contact us.

We do not offer full-service in-house design services. However, we can assist with converting your millwork designs into PALET orders. Additionally, we have a trusted network of design professionals and are happy to connect you with the right expert. If you’re unsure where to begin, feel free to contact us for guidance.

For those seeking a top-tier interior design studio in the Toronto area, visit our Featured Design Studio page.

If you’re a designer interested in joining our designer community, we’d love to hear from you—contact us to get started.

Our product line shares similarities with many other cabinetry companies in terms of cabinet sizing and features, making it possible to closely replicate a design from another supplier. We also allow custom sizes in certain cases, however, please note that exact dimensions may vary, and styles and finishes are often unique to each brand.

If you would like help converting an existing design into an order here, please contact us at for support.

All of our cabinetry is crafted in a state-of-the-art production and assembly facility located in Ontario.

We currently focus on kitchen cabinetry, but our products are also versatile enough to be used in other areas of the home, such as bathrooms, laundry rooms, wardrobes, and more.

UPDATE: We've released a simple line of vanity cabinets and are working on a wardrobe line in 2025.

We do not provide measurement services, as this is typically handled by your contractor or installer. If you need an installer, please contact us and we can help pair you with a local installer from our network. If you only need general guidance on performing home measurements, our support team can help with this as well.

Yes, we offer appointments in Toronto for in-person product viewings. For more information and to schedule an appointment, please visit our Sample Viewing page. If you are part of our trade program or designer community, please contact us about our various sample packs.

PALET cabinets are crafted from high-grade wood product materials and assembled in our factory using glue and hardwood dowels. For more details about our cabinetry, please visit our Our Products page.

All of our cabinetry features top-quality hardware from Blum. For more details about the hardware, please visit our Our Products page.

Palet doors are primarily constructed with a durable engineered wood products. Engineered wood is (e.g. HDF, MDF) is ideal for cabinetry fronts as it retains its shape over time and provides excellent value and a stable, durable substrate for high-end finishes. For more information about our cabinetry fronts, please visit our Our Products page.

Yes, we offer custom sized panels that can be tailored to fit a variety of appliances. Visit our Custom Panels page to find the perfect product for your needs.

Once you place an order, you have 24 hours to cancel or edit your order. To make changes during this 24-hour period, please Contact Us. You may experience a delay in reply outside of operating hours, but we will honor all changes and cancellations made within the 24-hour period.

We stand behind the quality of our cabinetry and offer a limited warranty against manufacturing defects in materials and workmanship under normal use and conditions. This warranty begins upon delivery and is applicable to the original homeowner that made the purchase only.

For more information on our warranty, visit our Warranty Page.

At Palet, we take great pride in crafting made-to-order cabinets. For this reason, we only offer refunds for orders canceled within 24 hours after purchase. After this 24-hour period, we cannot provide refunds or exchanges, except for scenarios covered under our Limited Warranty. To help ensure you love your Palet cabinetry, we encourage you to view samples, consider each style carefully and review the details, specifications, and guides about our products on this page. Additionally, our team are available to guide you through product details, cabinet selection, and order building. If you need assistance with your selection, please Contact Us.

Once you have at least one item in your cart, you can save it by clicking the “Save cart” button at the bottom of the cart page. You can rename your saved cart at any time and add notes for your reference. You will need to login to your account in order to save a cart.

Please note: style selections are not saved with the cart—they are independent of the product list. Make sure to select your preferred styles on the cart page before final checkout.

You can also save a product directly to a saved shopping cart by clicking “Save Product” on the product page instead of “Add to cart”.

Yes — you can save multiple carts in your account. This is a great way to keep track of different rooms (e.g., kitchen, bathroom, basement bar, closets) or alternate designs (e.g., kitchen with island vs. without island).

When you’re ready to order, simply add a saved cart to your main cart, finalize your style selections, and proceed to checkout.

Yes — you can share your saved cart with anyone by clicking the share button (curved arrow) at the top of your saved cart. You can control who can view your cart and who can edit it. This is a great way to share with installers, designers, clients, or family members.

If you need PALET support to modify your order on the back-end, please contact support@paletcabinets.com and reference your cart’s name and unique cart ID.

Yes — you can add products directly to a saved cart by clicking “Save Product” on the product page instead of “Add to cart”.

You can select your style and finish preferences at the top of your shopping cart page. Click “Edit selections” to choose your door style, finish, cabinet box colour, drawer type (e.g. dovetail or steel), and the material for any open shelves.

Some styles may reduce your overall price by offering style-specific discount codes, which will be clearly indicated and easy to apply at checkout.

Before completing your purchase, please double-check that all style selections at the top of your cart are accurate.

All our cabinet products are compatible with all styles and finishes, so you can update your selections at any time during the ordering process without compatibility issues.

To receive made-to-order cabinetry in multiple styles or colours, you’ll need to place separate orders, with each meeting our minimum order value.

When our support team reaches out to coordinate delivery, you can confirm that the orders should be delivered together as part of the same project.

Ordering multiple styles — and therefore placing multiple orders — for a single project is common.

To merge shopping carts, simply add two or more saved carts to your main cart, then save the combined contents as a new, unique cart.

PALET does not offer a 3D visualization tool like IKEA. We do provide an example configuration page to help illustrate how certain products come together, but it’s intended for reference only.

If further 3D visualization is important for your planning, IKEA’s online kitchen planner is excellent for rough layouts. Many of our customers also use tools like SketchUp or Canva to piece together their design before building the product list in their PALET cart.

If you require more in-depth design help, our support team would be happy to recommend designers from our network based on your needs and budget. In this case, please email support@paletcabinets.com for recommendations.

Yes! We have a page dedicated to example cabinetry configurations, showcasing a few kitchens and smaller setups (like a simple sideboard). These examples help illustrate how to correctly size panels, how cabinet runs come together, and what details may matter for certain situations — and they can also serve as general inspiration.

The examples highlight how labelling cabinetry products can help keep track of your design. Portions of these configurations can be added directly to your own cart if you’d like to build on a piece of an example design.

Yes — when adding a product to your cart, there’s a text field where you can add a custom label (below the Quantity field). This label appears on your wrapped product when delivered, making it easy to keep track of your order on-site.

For example, you might number your cabinets (e.g., “cabinet #1” or “c1”) or add descriptions (e.g., “fridge side panels”) to help organize your layout. These labels are especially helpful when arranging cabinetry on-site for installation.

Yes, in most cases. If a “Custom Dimension Request” text field appears on the product page, you can request a size adjustment. Custom dimensions must be specified to the nearest half inch (e.g., 22.5”) and must fall within the product’s dimension limits. For example, if the width range is 9”–24”, you can request any size within that range (e.g., 23”), but not below 9”.

All dimension requests are subject to approval and may incur additional charges depending on the customization. For details, contact support@paletcabinets.com.

Yes - one of PALET’s key features is the ability to customize panels to the nearest 1/16”, allowing you to achieve precise, architectural detailing where needed.

Visit our Custom Sized Panels collection to choose the type of panel you want to customize. Detailed instructions for specifying dimensions are provided on each customizable panel product page.

In most cases, our standard panel sizes are ⅞” wider or deeper than the cabinet box. This ensures the panel sits flush with the cabinet doors, which extend ~⅞” beyond the box due to our ¾” thick doors and ⅛” rubber bumpers. The height of the panel should match the cabinet height.

For example:
A base cabinet that is 23.5” deep and 34.5” high requires a Base End Panel that is 24.375” deep and 34.5” high to align perfectly with the cabinet front.

In some cases, installers may prefer oversized panels to allow for scribing — a process used to trim panels on-site to fit uneven walls or floors. If scribing is preferred, panels can be customized to add an inch or more, depending on your installer’s needs.

You can refer to our Example Configurations page for examples with correct panel sizing, or contact support@paletcabinets.com for help with your order.

Certainly — we’re happy to help you translate your design into a PALET product order, whether it’s reviewing an existing design or assisting with modifying your saved cart(s) to match your layout and instructions. It is the customer's responsibility to review and confirm that all carts are built as intended prior to check out.

While PALET doesn’t provide design services, we can connect you with a vetted network of interior designers and cabinetry layout specialists if you need design assistance.

There are also many free resources available online to help you get started, such as IKEA’s kitchen planner and general YouTube tutorials. Wherever you are in your project, PALET support is here to help guide you in the right direction.

We deliver to most locations within the Greater Toronto Area (GTA) without any additional shipping charges, and to locations in Ontario outside of the GTA for a location-specific delivery charge. If you're unsure whether we serve your area (and if there will be any shipping charges), contact our customer support team and we'll see if we can arrange delivery or find an alternative solution.

Orders above our minimum order amount of $1,500 (before tax) will likely qualify for free shipping within the GTA. Orders within Ontario, but beyond the GTA, will require a location-specific shipping quote. Please review our Important Information About Your Order to confirm delivery eligibility. If you need to add items to your order, for example, if you've missed something in your original order, please be aware that delivery charges may apply. To order additional items, please contact our customer support team.

You can expect a lead time of approximately 8 weeks for your cabinets to be ready for shipment from the manufacturing facility.

Within 3 business days of your order, our fulfillment team will reach out to coordinate a delivery time that suits your schedule and project needs. The earliest available date will be 8 weeks after your purchase.

We will do our best to make sure your complete order arrives at once. If your order needs to be split across multiple shipments, we will notify you before the arrival of your first delivery.

If you would like multiple orders to arrive at once, please coordinate this with PALET support. The earliest arrival of the combined delivery will be 8 weeks following the purchase of the final order.

Yes, you will receive an email and phone call before your order is ready for delivery to finalize your delivery date and timing window.

Yes, you can change your delivery address without additional charges up until 2 weeks before your scheduled delivery date if required.

Once you place an order, you have 24 hours to cancel or edit your order. To make changes during this 24-hour period, please Contact Us. You may experience a delay in reply outside of operating hours, but we will honor all changes and cancellations made within the 24-hour period.

Leading up to your delivery date, if you need to reschedule your delivery please contact our customer support team. Note that rescheduling may incur additional fees, determined on a case-by-case basis.

If the cabinets are delivered and will not be installed in the near future, please be sure to store them in a dry / safe area. Use of skids are encouraged to elevate the cabinetry and reduce the risk of damage from external elements.

We stand behind the quality of all PALET products and understand that there are scenarios outside of the customer’s control that may impact their experience. In the event you receive a damaged item, please contact our customer support team within seven (7) days of delivery, and we will provide a satisfactory resolution. Furthermore, claims made with photos taken after installation will not be valid, as we cannot verify if any issues were caused during the installation process. We strongly recommend that customers inspect the product as soon as possible after delivery.

To understand what constitutes as damage or product defects, please visit our Limited Warranty

If any of your items appear to be missing please contact our support team for next steps. We will work with you to make sure that issues are resolved.

If you would like to purchase additional items for your project, and require a faster turnaround than 8 weeks, or do not meet our order value minimum of $1500, please contact our support team directly. Additional charges may apply.

Consider one of these suggestions:

Donate them: If the cabinets are in decent condition, consider donating them to a local charity or thrift store. They could be put to good use elsewhere.

Recycle them: Many recycling centers accept cabinets, particularly if they’re made of wood or other recyclable materials. Check with your local center for details.

Dispose of them: If the cabinets are beyond reuse, contact your local waste management company for disposal guidelines. They may have specific instructions for large items like cabinets.

Yes! We have partnered with Affirm to provide our customers an alternative payment option. Rates start at 0% APR and will vary on your credit quality.

To finance your purchase, simply select 'Pay with Affirm' at checkout. You can apply through Affirm’s easy online application, which includes an instant soft credit check. If approved, you can choose a payment plan of either 3, 12, or 18 months.

You must be 18+ years old, a resident of Canada or the US, and have a valid history of credit in Canada or the US.

Yes, you can finance as much of your order total as you want up to a total of $15,000. The portion not being financed will be paid up front.