FAQ's

Yes, we have a minimum order value of $1,500 CAD. Because our cabinetry is made-to-order and tailored to each customer’s specifications, this helps cover the unique materials, finishes, and set-up costs.

You can select your style and finish preferences directly in your cart when creating your cabinetry order. All our cabinet products are compatible with all styles and finishes, so you can make changes at any time during the ordering process without any compatibility issues.

To receive made-to-order cabinetry in multiple styles or colors, you’ll need to place separate orders, each meeting our minimum order value.

Our cabinetry comes fully assembled and is designed to be easy to install (e.g. adjustable legs), so it is feasible to install it yourself if you are handy.

We do not offer installation services in house. However, we have a trusted network of trade professionals and are happy to connect you with the right expert(s). If you’re unsure where to begin, feel free to contact us for guidance.

If you're an installer who has worked with Palet cabinetry and would like to join our network, please contact us.

We do not offer full-service in-house design services. However, we can assist with converting your millwork designs into Palet orders. Additionally, we have a trusted network of design professionals and are happy to connect you with the right expert. If you’re unsure where to begin, feel free to contact us for guidance.

For those seeking a top-tier interior design studio in the Toronto area, visit our Featured Design Studio page.

If you’re a designer interested in joining our designer community, we’d love to hear from you—contact us to get started.

Our product line shares similarities with many other cabinetry companies in terms of cabinet sizing and features, making it possible to closely replicate a design from another supplier. However, please note that exact dimensions will vary, and styles and finishes are often unique to each brand.

If you would like help converting an existing design into an order here, please contact us at for support.

All of our cabinetry is crafted in a state-of-the-art production and assembly facility located in Ontario.

We currently offer kitchen cabinetry, but our products are also versatile enough to be used in other areas of the home, such as bathrooms, laundry rooms, wardrobes, and more.

We do not provide measurement services, as this is typically handled by your contractor or installer. If you need an installer, please contact us and we can help pair you with a local installer from our network.

Yes, we offer appointments in Toronto for in-person product viewings. For more information and to schedule an appointment, please visit our Sample Viewing page. If you are part of our trade program or designer community, please contact us about our various sample packs.

Palet cabinets are crafted from high-grade wood materials and assembled in our factory using glue and hardwood dowels. For more details about our cabinetry, please visit our Our Products page.

All of our cabinetry features top-quality hardware from Blum. For more details about the hardware, please visit our Our Products page.

Palet doors are primarily constructed with a durable engineered wood products. Engineered wood is ideal for cabinetry fronts as it retains its shape over time and provides excellent value for money. For more information about our cabinetry fronts, please visit our Our Products page.

Yes, we offer custom sized panels that can be tailored to fit a variety of appliances. Visit our Custom Panels page to find the perfect product for your needs.

Once you place an order, you have 24 hours to cancel or edit your order. To make changes during this 24-hour period, please Contact Us. You may experience a delay in reply outside of operating hours, but we will honor all changes and cancellations made within the 24-hour period.

We stand behind the quality of our cabinetry and offer a limited warranty against manufacturing defects in materials and workmanship under normal use and conditions. This warranty begins upon delivery and is applicable to the original homeowner that made the purchase only.

For more information on our warranty, visit our Warranty Page.

At Palet, we take great pride in crafting made-to-order cabinets. For this reason, we only offer refunds for orders canceled within 24 hours after purchase. After this 24-hour period, we cannot provide refunds or exchanges, except for scenarios covered under our Limited Warranty. To help ensure you love your Palet cabinetry, we encourage you to view samples, consider each style carefully and review the details, specifications, and guides about our products on this page. Additionally, our team are available to guide you through product details, cabinet selection, and order building. If you need assistance with your selection, please Contact Us.

We deliver to most locations within the Greater Toronto Area (GTA) without any additional shipping charges, and to locations in Ontario outside of the GTA for a location-specific delivery charge. If you're unsure whether we serve your area (and if there will be any shipping charges), contact our customer support team and we'll see if we can arrange delivery or find an alternative solution.

Orders above our minimum order amount of $1,500 (before tax) will likely qualify for free shipping within the GTA. Orders within Ontario, but beyond the GTA, will require a location-specific shipping quote. Please review our Important Information About Your Order to confirm delivery eligibility. If you need to add items to your order, for example, if you've missed something in your original order, please be aware that delivery charges may apply. To order additional items, please contact our customer support team.

The expected lead time varies depending on the products you order and is noted on each product page. Generally, you can expect a lead time of approximately 8 weeks for your cabinets to be ready for shipment from the manufacturing facility.

Within 3 business days of your order, our fulfillment team will reach out to coordinate a delivery time that suits your schedule and project needs. The earliest available date will be 8 weeks after your purchase.

We will do our best to make sure your complete order arrives at once. If your order needs to be split across multiple shipments, we will notify you before the arrival of your first delivery.

Yes, you will receive an email and phone call before your order is ready for delivery to finalize your delivery date and timing window.

Once you place an order, you have 24 hours to edit your order. To make changes to your address during this 24-hour period, please Contact Us. You may experience a delay in reply outside of operating hours, but we will honor all changes and cancellations made within the 24-hour period.

Once you place an order, you have 24 hours to cancel or edit your order. To make changes during this 24-hour period, please Contact Us. You may experience a delay in reply outside of operating hours, but we will honor all changes and cancellations made within the 24-hour period.

Leading up to your delivery date, if you need to reschedule your delivery please contact our customer support team. Note that rescheduling may incur additional fees, determined on a case-by-case basis.

If the cabinets are delivered and will not be installed in the near future, please be sure to store them in a dry / safe area. Use of skids are encouraged to elevate the cabinetry and reduce the risk of damage from external elements.

We stand behind the quality of all Palet products and understand that there are scenarios outside of the customer’s control that may impact their experience. In the event you receive a damaged item, please contact our customer support team within seven (7) days of delivery, and we will provide a satisfactory resolution. Furthermore, claims made with photos taken after installation will not be valid, as we cannot verify if any issues were caused during the installation process. We strongly recommend that customers inspect the product as soon as possible after delivery.

If any of your items appear to be missing please contact our support team for next steps. We will work with you to make sure that issues are resolved.

If you would like to purchase additional items please contact our support team.

Consider one of these suggestions:

Donate them: If the cabinets are in decent condition, consider donating them to a local charity or thrift store. They could be put to good use elsewhere.

Recycle them: Many recycling centers accept cabinets, particularly if they’re made of wood or other recyclable materials. Check with your local center for details.

Dispose of them: If the cabinets are beyond reuse, contact your local waste management company for disposal guidelines. They may have specific instructions for large items like cabinets.

Yes! We have partnered with Affirm to provide our customers an alternative payment option. Rates start at 0% APR and will vary on your credit quality.

To finance your purchase, simply select 'Pay with Affirm' at checkout. You can apply through Affirm’s easy online application, which includes an instant soft credit check. If approved, you can choose a payment plan of either 3, 12, or 18 months.

You must be 18+ years old, a resident of Canada or the US, and have a valid history of credit in Canada or the US.

Yes, you can finance as much of your order total as you want up to a total of $15,000. The portion not being financed will be paid up front.