FAQ's
Here you’ll find a compilation of the most frequently asked questions. If there’s something you want to know which isn’t here, please contact us.
General
Is there a minimum order value?
Yes. We require a minimum total order value of $4,000 CAD (before tax) per project.
Because our cabinetry is made to order and tailored to each project, minimums help cover materials, finishes, and production setup.
What's the difference between Essential, Painted and Wood Veneer?
Our cabinetry is offered in three collections that differ by finish material and pricing tier.
Essential includes durable laminate and melamine finishes and is our best value option (approximately 10-50% less than Painted and Wood Veneer).
Painted includes Shaker, Slim Shaker and Slab fronts in our curated colours or any Benjamin Moore colour.
Wood Veneer includes real oak and walnut veneer in a flat-panel style, our most premium finish.
All three collections share the same cabinet box materials, glue and dowel construction, and Blum's top-of-the-line hardware. The difference is the finish material of the fronts, panels, and trim.
Where do I select the style and finish of my cabinets?
You select your styles in the PALET Planner. In the Design tab, the Style Selections panel lets you choose your door style, finish, cabinet box colour, drawer type, and open shelf material. You can apply one style to your whole design or give different cabinets different styles. Pricing updates as you make changes.
All cabinet products are compatible across collections, styles, and finishes, so you can change your selections at any point while you design. A Cabinetry Advisor will confirm your selections when they review your project before ordering.
Can I install the cabinets myself?
Our cabinetry comes fully assembled and is designed to be easy to install (e.g. adjustable legs), so it is feasible to install it yourself if you are handy.
Do you offer installation services?
We do not offer installation services in house. However, we have a trusted network of trade professionals and are happy to connect you with the right expert(s). If you’re unsure where to begin, feel free to contact us for guidance. Our support team is also available on-call during installation.
If you're an installer who has worked with PALET cabinetry and would like to join our network, please contact us.
Do you offer design services?
We do not offer full-service in-house design services. However, we can assist with converting your millwork designs, preliminary sketches, or existing layouts into PALET orders.
We also offer the PALET Planner, a free online design tool on our site where you can configure layouts, explore products, and see instant pricing as you build.
If you’re unsure where to begin, feel free to book a consultation call for guidance.
For those seeking a top-tier interior design studio in the Toronto area, visit our Featured Design Studio page.
If you’re a designer interested in joining our designer community, we’d love to hear from you—contact us to get started.
I already have a cabinetry design—can I convert it into an order with PALET products?
Yes. Our product line shares similarities with many other cabinetry companies in terms of cabinet sizing and features, making it possible to closely replicate a design from another supplier.
A great place to start is our free PALET Planner app, where you can configure your layout, explore our products, and see instant pricing as you build your order.
We also allow custom sizes in certain cases. Please note that exact dimensions may vary, and styles and finishes are often unique to each brand.
If you would like help converting an existing design into an order, please book a complimentary consultation call.
Where are PALET cabinets made?
All of our cabinetry is crafted in a state-of-the-art production and assembly facility located in Ontario.
Does PALET offer cabinetry for other rooms?
We currently focus on kitchen cabinetry, but our products are also versatile enough to be used in other areas of the home, such as bathrooms, laundry rooms, wardrobes, and more.
UPDATE: We've released a simple line of vanity modular cabinets and are working on a wardrobe line in 2026-27.
Can I get help with measurements?
To keep our pricing transparent and as cost-conscious as possible, we don’t offer in-home measurement services. Measurements are typically handled by the homeowner or their contractor or installer.
Don’t worry – measuring your space is simpler than it sounds. We provide a clear, step-by-step measurement guide to help you capture everything we need accurately. If you’re working with a Cabinetry Advisor, they can also review your measurements and answer questions along the way.
If you need help finding an installer, please contact us and we can connect you with a trusted local installer from our network.
Can I see the products in person?
Yes, we offer appointments in Toronto for in-person product viewings. For more information and to schedule an appointment, please visit our Studio Visit page. If you are part of our trade program or designer community, please contact us about our various samples for your office/showroom.
What materials are used in the cabinetry construction?
PALET cabinets are crafted from high-grade wood product materials and assembled in our factory using glue and hardwood dowels. For more details about our cabinetry, please visit our Our Products page.
What types of hinges and drawer slides are available?
All of our cabinetry features top-quality hardware from Blum. For more details about the hardware, please visit our Our Products page.
What material are your door fronts made of?
PALET doors are primarily constructed with durable engineered wood products. Engineered wood is (e.g. HDF, MDF) is ideal for cabinetry fronts as it retains its shape over time and provides excellent value and a stable, durable substrate for high-end finishes. For more information about our cabinetry fronts, please visit our Our Products page.
Do you offer custom integrated appliance panels?
Yes, we offer custom sized panels that can be tailored to fit a variety of appliances. Visit our Custom Panels page to find the perfect product for your needs.
Can I change or cancel my order?
Once you place an order, you have 24 hours to cancel or edit your order. To make changes during this 24-hour period, please Contact Us. You may experience a delay in reply outside of operating hours, but we will honor all changes and cancellations made within the 24-hour period.
What is your warranty?
We stand behind the quality of our cabinetry and offer a limited warranty against manufacturing defects in materials and workmanship under normal use and conditions. This warranty begins upon delivery and is applicable to the original homeowner that made the purchase only.
For more information on our warranty, visit our Warranty Page.
What is your return and exchange policy?
At Palet, we take great pride in crafting made-to-order cabinets. For this reason, we only offer refunds for orders canceled within 24 hours after purchase. After this 24-hour period, we cannot provide refunds or exchanges, except for scenarios covered under our Limited Warranty. To help ensure you love your Palet cabinetry, we encourage you to view samples, consider each style carefully and review the details, specifications, and guides about our products on this page. Additionally, our team are available to guide you through product details, cabinet selection, and order building. If you need assistance with your selection, please Contact Us.
Order Building
Do you have a design tool or configurator?
Yes. Our online PALET Planner app allows you to configure your cabinetry layout, explore our products, and see instant pricing as you build.
The Planner is a great starting point for creating a new layout or converting an existing design into a PALET order. You can also upload project details, appliance information, inspiration images, and other materials to help our team review your plan.
Please note that the Planner is not a full 3D visualization tool like IKEA’s kitchen planner. It is intended to help you build a product list, understand pricing, and organize your project information before final review.
Once you’re ready, you can submit your project through the Planner or book a complimentary consultation call for guidance.
How do I save my design?
Your designs are saved to your PALET account, so you can leave and pick up where you left off. Your layout, products, labels, custom dimensions, and style selections all save together. Sign in to your account to save a design.
Can I create more than one design?
Yes. You can create as many designs as you like, which makes it easy to plan different rooms (e.g. kitchen, bathroom, laundry room) or compare options (e.g. kitchen with an island vs. without). You can also duplicate a design to try a variation without changing the original.
Can I share my design?
Yes. You can share a link to your design with installers, designers, clients, or family members.
If you need PALET support to make changes to your design, contact support@paletcabinets.com and include your design’s name.
Can I use more than one cabinetry style in my project?
Yes. In the Planner you can give different cabinets different styles, for example a painted perimeter with a wood veneer island. Each cabinet’s price reflects the collection of its style, and everything stays in one design and one order.
Do you have any example designs so I can see how products come together?
Yes! We have a page dedicated to example cabinetry configurations, showcasing a few kitchens and smaller setups (like a simple sideboard). These examples help illustrate how to correctly size panels, how cabinet runs come together, and what details may matter for certain situations — and they can also serve as general inspiration.
Our online Planner App is also a great place to explore how our products come together. You can configure your own layout, test different cabinetry options, and see instant pricing as you build.
Can I label products to keep track of my design?
Yes. The Planner labels your cabinets automatically as you design (e.g. “C1”, “C2”), and you can edit any label to make it clearer. Labels are printed on your wrapped products at delivery, which makes it easy to match each piece to your layout during installation.
Can I customize cabinet dimensions?
Yes, in most cases. In the PALET Planner, you can type custom dimensions directly into a cabinet’s fields, for example changing a 30" drawer cabinet to 28.5". Custom dimensions are set to the nearest 1/8" and must fall within the product’s limits. For example, if the width range is 9"–24", you can choose any size in that range, but not below 9".
Requests outside a product’s limits need review and approval by a Cabinetry Advisor. All custom dimensions are subject to approval and may incur additional charges. For details, contact support@paletcabinets.com.
Can I customize panel dimensions?
Yes - one of PALET’s key features is the ability to customize panels to the nearest 1/8”, allowing you to achieve precise, architectural detailing where needed.
Visit our Custom Sized Panels collection to choose the type of panel you want to customize. Detailed instructions for specifying dimensions are provided on each customizable panel product page.
How do I choose the right end panel size for my cabinet?
In most cases, our standard panel sizes are ⅞” wider or deeper than the cabinet box. This ensures the panel sits flush with the cabinet doors, which extend ~⅞” beyond the box due to our ¾” thick doors and ⅛” rubber bumpers. The height of the panel should match the cabinet height.
For example:
A base cabinet that is 23.5” deep and 34.5” high requires a Base End Panel that is 24.375” deep and 34.5” high to align perfectly with the cabinet front.
In some cases, installers may prefer oversized panels to allow for scribing — a process used to trim panels on-site to fit uneven walls or floors. If scribing is preferred, panels can be customized to add an inch or more, depending on your installer’s needs.
You can refer to our Example Configurations page for examples with correct panel sizing, or contact support@paletcabinets.com for help with your order.
Can PALET help me build my order?
Yes. We’re happy to help you translate your design into a PALET product order, whether you’re starting from an existing design, a preliminary sketch, or a design in our Planner.
Our free PALET Planner is a great place to start. You can configure your layout, explore our cabinetry products, adjust allowable custom dimensions, upload project details, and see instant pricing as you build.
Once your project is submitted, a Cabinetry Advisor can review your plan, help make sure the required information is included, and assist with preparing your final design.
You can also book a free consultation call at anytime, and our team will help review and tweak your design, while answering any further questions you may have.
Please note that PALET does not provide full-service interior design services. If you need more in-depth design support, we can connect you with a vetted network of interior designers.
How do I select a custom paint colour?
In the PALET Planner, open the Design tab and choose any painted style in the Style Selections panel. Select “Custom colour” as your finish, then enter your Benjamin Moore colour name and code.
While we don’t use Benjamin Moore paint itself, we use a high-quality polyurethane paint system that matches Benjamin Moore colours within 1–2% variation.
All custom colour selections will be confirmed by email after purchase. Please note that replacement parts not caused by a PALET issue may incur additional costs, as a new batch of your custom colour will need to be procured.
How do I choose my fillers, toe kick, and other required trim pieces?
Trim pieces are designed to be cut to size on-site, so they don’t always correspond exactly to cabinetry dimensions. Most trim is provided in 8ft or 4ft lengths and is 0.75” thick.
For example, fillers often need to be trimmed down to widths of 1”– 3” and adjusted to fit against walls, ceilings, or floors that may not be perfectly straight.
We recommend discussing your order with whoever will install your cabinetry to ensure you have the right pieces for the design. If you’re unsure, reach out to support@paletcabinets.com — we’re happy to help.
We also suggest ordering at least one extra trim piece as a contingency, since these finished pieces often come in handy for tidying up unexpected gaps or details on-site.
Delivery
What areas does PALET service?
We deliver to most locations within Ontario for a location-specific delivery charge. If you're unsure whether we serve your area, contact our customer support team and we'll see if we can arrange delivery or find an alternative solution.
How much is shipping?
Delivery is charged per order based on your cabinet count and delivery distance within Ontario. You'll see an estimated delivery cost as you design in our Planner, and your final delivery charge is confirmed during review once your design is ready to order.
We deliver to most areas in Ontario. If you're unsure whether we can reach your location, review our Important Information About Your Order or contact our customer support team and we'll see what we can arrange.
If you place an additional order for the same project, delivery charges may apply depending on timing and destination.
If you need help adding items or coordinating delivery, contact our customer support team.
What is the expected lead time for my cabinetry order?
You can expect a lead time of approximately 8 weeks for your cabinets to be ready for shipment from the manufacturing facility.
When do I schedule my delivery date?
Within 3 business days of your order, our fulfillment team will reach out to coordinate a delivery time that suits your schedule and project needs. The earliest available date will be 8 weeks after your purchase.
Will everything arrive at once?
We will do our best to make sure your complete order arrives at once. If your order needs to be split across multiple shipments, we will notify you before the arrival of your first delivery.
If you would like multiple orders to arrive at once, please coordinate this with PALET support. The earliest arrival of the combined delivery will be 8 weeks following the purchase of the final order.
Will I be contacted prior to my delivery date?
Yes, you will receive an email and phone call before your order is ready for delivery to finalize your delivery date and timing window.
Can I change the delivery address?
Yes, you can change your delivery address without additional charges up until 2 weeks before your scheduled delivery date if required.
Can I reschedule the delivery?
Leading up to your delivery date, if you need to reschedule your delivery please contact our customer support team. Note that rescheduling may incur additional fees, determined on a case-by-case basis.
What’s the proper way to store the cabinets?
If the cabinets are delivered and will not be installed in the near future, please be sure to store them in a dry / safe area. Use of skids are encouraged to elevate the cabinetry and reduce the risk of damage from external elements.
What to do if things arrive damaged?
We stand behind the quality of all PALET products and understand that there are scenarios outside of the customer’s control that may impact their experience. In the event you receive a damaged item, please contact our customer support team within seven (7) days of delivery, and we will provide a satisfactory resolution. Furthermore, claims made with photos taken after installation will not be valid, as we cannot verify if any issues were caused during the installation process. We strongly recommend that customers inspect the product as soon as possible after delivery.
To understand what constitutes as damage or product defects, please visit our Limited Warranty
If I am missing an item, what do I do?
If any of your items appear to be missing please contact our support team for next steps. We will work with you to make sure that issues are resolved.
How can I purchase additional items?
If you would like to purchase additional items for your project, and require a faster turnaround than 8 weeks, or do not meet our order value minimum of $4,000, please contact our support team directly. Additional charges may apply.
What do I do with my old cabinets?
Consider one of these suggestions:
Donate them: If the cabinets are in decent condition, consider donating them to a local charity or thrift store. They could be put to good use elsewhere.
Recycle them: Many recycling centers accept cabinets, particularly if they’re made of wood or other recyclable materials. Check with your local center for details.
Dispose of them: If the cabinets are beyond reuse, contact your local waste management company for disposal guidelines. They may have specific instructions for large items like cabinets.
Financing
Does PALET offer financing?
Yes! We have partnered with Affirm to provide our customers an alternative payment option. Rates start at 0% APR and will vary on your credit quality.
How do I apply for financing?
Let your Cabinetry Advisor know you’d like to use Affirm, and we’ll send you a link to complete your purchase. You can apply through Affirm’s easy online application, which includes an instant soft credit check. If approved, you can choose a payment plan of either 3, 12, or 18 months.
Are there requirements to use Affirm?
You must be 18+ years old, a resident of Canada or the US, and have a valid history of credit in Canada or the US.
If I want to only finance a portion of my order total, is that possible?
Yes, you can finance as much of your order total as you want up to a total of $15,000. The remaining balance can be paid by wire transfer up front.
How do I pay for my order?
When you’re ready for our team to review your design, you’ll pay a $100 deposit by credit card in the PALET Planner. The deposit is credited toward your order total.
Once a Cabinetry Advisor has reviewed your project, we’ll send your final order total. The balance is paid in full by wire transfer, and your order is confirmed once we receive payment.
If you’d prefer to finance your purchase, we also offer Affirm. Let your Cabinetry Advisor know and we’ll set it up for you.